After sale service of online marketing essay

Sales professionals must try their level best to satisfy customers for them to come back again to their organization. What is After Sales Service? After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization. The needs and demands of the customers must be fulfilled for them to spread a positive word of mouth.

After sale service of online marketing essay

One of the key points in the start of was inwhere Ray Tomlinson sent the very first email and his technology set the platform to allow people to send and receive files through different machines [8]. However, the more recognisable period as being the start of Digital Marketing is as this was where the Archie search engine was created as an index for FTP sites.

In the s, the storage capacity of computer was already big enough to store huge volumes of customer information. Companies started choosing online techniques, such as database marketingrather than limited list broker.

However, the manual process was not so efficient. In the s, the term Digital Marketing was first coined, [10]. Marketers were also able to own huge online customer data by eCRM software after the Internet was born. Companies could update the data of customer needs and obtain the priorities of their experience.

In the s, with more and more Internet users and the birth of iPhonecustomers started searching products and making decisions about their needs online first, instead of consulting a salesperson, which created a new problem for the marketing department of a company.

In addition, a survey in in the United Kingdom found that most retailers had not registered their own domain address. Inthe concept of marketing automation was raised to solve the problem above. Marketing automation helped companies segment customers, launch multichannel marketing campaigns and provide personalized information for customers.

However, the speed of its adaptability to consumer devices was not fast enough. Digital marketing became more sophisticated in the s and the s, when [13] [14] the proliferation of devices' capable of accessing digital media led to sudden growth.

After sale service of online marketing essay

Therefore, they expected a seamless user experience across different channels for searching product's information. The change of customer behavior improved the diversification of marketing technology. The term digital marketing has grown in popularity over time.

In the USA online marketing is still a popular term. In Italy, digital marketing is referred to as web marketing.

After sale service of online marketing essay

Worldwide digital marketing has become the most common term, especially after the year Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.

Retailers are increasingly focusing on their online presence, including online shops that operate alongside existing store-based outlets. The "endless aisle" within the retail space can lead consumers to purchase products online that fit their needs while retailers do not have to carry the inventory within the physical location of the store.

Solely Internet-based retailers are also entering the market; some are establishing corresponding store-based outlets to provide personal services, professional help, and tangible experiences with their products. Research suggests that customers spend more than double when purchasing through an omni-channel retailer as opposed to a single-channel retailer, and are often more loyal.

This could be due to the ease of purchase and the wider availability of products. Online customer research into products is particularly popular for higher-priced items as well as consumable goods like groceries and makeup. Consumers are increasingly using the Internet to look up product information, compare prices, and search for deals and promotions.

The use of social media interaction allows brands to receive both positive and negative feedback from their customers as well as determining what media platforms work well for them. As such, digital marketing has become an increased advantage for brands and businesses.

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It is now common for consumers to post feedback online through social media sources, blogs and websites on their experience with a product or brand.

Word of mouth communications and peer-to-peer dialogue often have a greater effect on customers, since they are not sent directly from the company and are therefore not planned.

This was noted in a study on Instagram, where researchers observed that adolescent Instagram users' posted images of food-related experiences within their social networks, providing free advertising for the products.

The potential reach of social media is indicated by the fact that ineach month the Facebook app had more than million average unique users and YouTube had over 97 million average unique users. Information is easy to access at a fast rate through the use of digital communications.

Through Digital communications it creates a Multi-communication channel where information can be quickly exchanged around the world by anyone without any regard to whom they are.

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This interactive nature allows consumers create conversation in which the targeted audience is able to ask questions about the brand and get familiar with it which traditional forms of Marketing may not offer.

To reach the maximum potential of digital marketing, firms use social media as its main tool to create a channel of information. Through this a business can create a system in which they are able to pinpoint behavioral patterns of clients and feedback on their needs.

Relative to this, creating a social media page will further increase relation quality between new consumers and existing consumers as well as consistent brand reinforcement therefore improving brand awareness resulting in a possible rise for consumers up the Brand Awareness Pyramid.

Yet brands must be careful not to be excessive on the use of this type of marketing, as well as solely relying on it as it may have implications that could negatively harness their image.Published: Mon, 5 Dec In the service industry, definitions of service quality tend to focus on meeting customers needs and requirements and how well the service delivered meets their expectations (Lewis and Booms ).

Internet marketing is the process of building and maintaining customer relationships through online activities to facilitate the exchange of ideas, products and services that satisfy the goals of both parties.

1. Process: Like a traditional marketing programme, an Internet-marketing programme involves a process. On-line marketing: the impacts of after-sales service Recent years have witnessed the increasing demands of consumers, the high product quality cannot be the only element for satisfying consumers but the after-sale service gradually dominants the .

The strategies of internet marketing include all aspects of online advertising products, services and websites, including market research, email marketing and direct sales. One of the major benefits associated with this online marketing process, is able to gather a large amount of information.

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Twitter, Inc. (/ ˈ t w ɪ t ər /) is an American online news and social networking service on which users post and interact with messages known as "tweets".

Tweets were originally restricted to characters, but on November 7, , this limit was doubled for all languages except Chinese, Japanese, and Korean. Registered users can post, like, and retweet tweets, but unregistered users can.

Internet marketing is the process of building and maintaining customer relationships through online activities to facilitate the exchange of ideas, products and services that satisfy the goals of both parties.

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